Menu
/REGISTER
PPB
Fielding
Montecito
Powershare
Loading...
You are here:  Home  >  Columns  >  Current Article

Quality guru weighs in on Toyota

By   /   Monday, February 8th, 2010  /   Comments Off on Quality guru weighs in on Toyota

    Print       Email

With pundits, politicians and even Apple co-founder Steve Wozniak piling on Toyota Motor Co. over acceleration problems with U.S. and European models, I turned to one of the experts in quality and consumer preferences.

Jamey Power is former vice president of international operations at Thousand Oaks-based J.D. Power & Associates and co-author of “Satisfaction: How Every Great Company Listens to the Voice of the Customer.”

Since the sale of J.D. Power & Associates five years ago to McGraw-Hill, Jamey has kept a low profile in the business world. But he’s kept a watchful eye on developments in the auto business.

The full version of this column is only available in the print edition. To view everything the Business Times offers, see this week’s print version or SUBSCRIBE for $49.99 today.

    Print       Email

You might also like...

Bronzini: Nonprofit wants women in wine industry to dream big

Read More →