With pundits, politicians and even Apple co-founder Steve Wozniak piling on Toyota Motor Co. over acceleration problems with U.S. and European models, I turned to one of the experts in quality and consumer preferences.
Jamey Power is former vice president of international operations at Thousand Oaks-based J.D. Power & Associates and co-author of “Satisfaction: How Every Great Company Listens to the Voice of the Customer.”
Since the sale of J.D. Power & Associates five years ago to McGraw-Hill, Jamey has kept a low profile in the business world. But he’s kept a watchful eye on developments in the auto business.