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By K.T. Connor Customer service is a curious concept and can be quite befuddling. Does it mean excellence? Efficiency? Courtesy? Some time ago I had to sort it out. I was working with the souvenir shop manager of the baseball stadium my client owned. The manager was frustrated with one of her retail clerks. “I Read More →
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By Marsha Bailey The Thomas fire and its aftermath have brought catastrophe to our community. The tragic loss of life, homes, farms and businesses has been captured in heartbreaking images. But what is less visible is the loss of livelihood our friends and neighbors are suffering as businesses close — temporarily or permanently — and Read More →
By Henry Dubroff / Friday, January 19th, 2018 / Latest news, Opinion / Comments Off on Our view: No-growth politics, disasters don’t mix
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This article is only available to Business Times subscribers Subscribers: LOG IN or REGISTER for complete digital access. Not a Subscriber? SUBSCRIBE for full access to our weekly newspaper, online edition and Book of Lists. Check the STATUS of your Subscription Account.
This article is only available to Business Times subscribers Subscribers: LOG IN or REGISTER for complete digital access. Not a Subscriber? SUBSCRIBE for full access to our weekly newspaper, online edition and Book of Lists. Check the STATUS of your Subscription Account.