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Finding the right fit for customer service
By K.T. Connor Customer service is a curious concept and can be quite befuddling. Does it mean excellence? Efficiency? Courtesy? Some time ago I had to sort it out. I was working with the souvenir shop manager of the baseball stadium my client owned. The manager was frustrated with one of her retail clerks. “I Read More →
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Eich: Dedication to customers key to success
By Ritch Eich The Apple Farm in San Luis Obispo stuck with me after my last visit, and it wasn’t just the lovely antique furnishings or cozy country décor. The service and overall hospitality were second-to-none, leading me to correspond with several key staffers in an effort to learn how the Apple Farm achieves its Read More →
