Game theory gives entrepreneurs an edge

By Joel Balbien Economists use game theory to model interactions among firms, customers, regulators and other market participants where there is strategic behavior by these agents who understand that their actions affect the actions of others. It is assumed that each agent has a best response to the actions of all other players, and that Read More →

California Lutheran University increases focus on STEM studies

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CLU’s Kimball touts STEM studies in state of the university address

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Camarillo couple donates $300,000 to California Lutheran University

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Finding the right fit for customer service

By K.T. Connor Customer service is a curious concept and can be quite befuddling. Does it mean excellence? Efficiency? Courtesy? Some time ago I had to sort it out. I was working with the souvenir shop manager of the baseball stadium my client owned. The manager was frustrated with one of her retail clerks. “I Read More →